EVENT BARTENDER

Overview

Hard Rock Cafe' Nashville is part of the Hard Rock International brand. With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com .

Responsibilities

The Event Bartender is responsible for providing prompt and courteous service to all banquet guests, including taking orders, suggestive selling, preparing and serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Event Bartender must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu cocktails and wine list in order to assist guests and answer questions accurately.
• Complete bar requisitions.
• Ensure event bar area is clean and in order at all times, including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies.
• Clean and stock glassware.
• Cut and stock garnishes.
• Ensure sequence of service is followed for all guests.
• Greet guests, take beverage orders, and suggestive sell.
• Prepare drinks to recipes.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Process payments according to POS and cash handling procedures.
• Prepare consumption reports.
• Perform last call.
• Clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers.
• Maintain bank variance within standard.
• Set up and empty trash and recycling.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.
  
  

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Secondary school degree preferred and/or vocational degree in relevant field.
• 3 years of previous bartending experience in a five star hotel with prefence having worked as a banquet bartender specifically.
  
  

Skills

• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.
  
  

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms.Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  
  

Additional Requirements

• Understanding of lifestyle hotels and premium dining products and services.
• Must meet legal requirements for any required licensing.
• Ability to work evenings, weekends, and holidays, as needed.
  
  

Closing

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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