What are the responsibilities and job description for the DIRECTOR - SLOT OPERATIONS position at Hard Rock Casino Cincinnati?
Overview
This position is responsible for the successful operation of the Seminole Hard Rock Hotel & Casino’s Slot Department; responsible for department profitability, guest satisfaction, employee engagement, safety and compliance.
Responsibilities
Essential duties include, but are not limited to:
This position is responsible for the successful operation of the Seminole Hard Rock Hotel & Casino’s Slot Department; responsible for department profitability, guest satisfaction, employee engagement, safety and compliance.
Responsibilities
Essential duties include, but are not limited to:
- Work with property Executives to develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc
- Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives
- Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements, including Title 31/CTR/SAR and PCI Compliance
- Monitor existing internal controls for efficiency and effectiveness and maintain the integrity of all Slot Department activity
- Develop and implement Seminole Hard Rock Hotel & Casino’s Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming/Hard Rock policies including business ethics guidelines
- Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized
- Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly
- Assist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc
- Develop at least one successor for the director role
- Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate
- Initiate new marketing strategies and concepts for Slot Department
- Maintain the utmost integrity and confidentiality of all Hard Rock/Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc
- Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage
- Arrange and attend on and off-site player events
- Create an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
- Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol
- Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth
- Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Participate in special projects as assigned
- Perform all other related and compatible duties as assigned
- Bachelor's degree in a related field or an equivalent combination of education and/or experience
- Ten (10) or more years of slot experience including experience in an organization with 2,000 units; technical and operational experience required
- Two (2) or more years of experience at the Director or above level
- Experience with Slot Systems required – Bally SDS, CMP, and Live Floor View – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity
- Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook
- Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service
- Demonstrated ability to develop a successful team including a qualified successor to his/her role
- Demonstrated relationship-building with players
- Read, analyze and interpret common technical journals, financial reports and related documents
- Respond to inquiries or complaints from guests and team members
- Compose and present detailed status reports
- Work with mathematical concepts such as probability and statistical inference
- Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions
