What are the responsibilities and job description for the EXECUTIVE CASINO HOST - ASIAN LANGUAGES REQUIREMENT position at Hard Rock Casino Northern Indiana?
Overview
The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.
Additional Details
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
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The incumbent in this position is responsible for the implementation, development, and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests. The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
- Respond to guest requests, concerns, and complaints in a timely and complete manner.
- Grow customer share and increase gaming revenues from both slot and table guests.
- Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
- Use computer database to identify target guests.
- Proactively develops events with other departments within marketing to develop additional guest relationships.
- Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
- Display positive and professional attitude and presentation at all times when communicating with guest.
- Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
- Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
- Must be able to work in a smoke-filled environment.
- Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.
- Adheres to all Indiana Gaming Regulations.
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.
Additional Details
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
- Must be twenty-one (21) years of age.
- Understanding and experience in the Chicagoland Asian regional gaming market.
- Operations, services and activities of a comprehensive marketing and database programs.
- The Gaming industry, including principles and practices of a capital and operations budget.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Analyze marketing and promotions data.
- Be a strategic, analytical, ethical, and effective motivator.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted during work.
- Be flexible to work varying shifts and time schedules as needed.
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