What are the responsibilities and job description for the ON-CALL SERVER - BANQUET position at Hard Rock Casino Northern Indiana?
Overview
POSITION SUMMARY:
The Server - Banquets is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Servers - Banquets must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
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POSITION SUMMARY:
The Server - Banquets is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Servers - Banquets must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Be thoroughly familiar with all event menu items in order to answer questions accurately.
- Set up and break down banquet staging areas.
- Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
- Ensure sequence of service is followed for all guests.
- Serve beverages, including coffee, tea, cocktails, and wine.
- Serve plated meals and passed hors d’oeuvres.
- Ensure guest satisfaction at all events.
- Accommodate guests’ special requests whenever possible.
- Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
- Prepare consumption reports.
- Polish and set up china, glassware, silverware, and service items.
- Stock clean linen and discard used linen.
- Set up and empty trash and recycling.
- Set up and stock condiments.
- Clean and stock side stations.
- Set up, maintain, and break down beverage stations.
- Follow all food safety, sanitation, and alcohol service laws and regulations.
- Check tables to ensure all silverware and other needed items are present before delivering food.
- Ensure all orders are correct, complete, and properly garnished before delivering.
- Maintain positive and professional communication with all staff.
- Provide recognition to others, including co-workers, supervisors, managers, and directors.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Ensure a healthy and safe work environment for co-workers and guests.
- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
- Promote property outlets to guests.
- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
- Take initiative to offer assistance throughout the property.
- Operate ethically to protect the Hard Rock brand.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
- Perform additional duties as requested by department managers and supervisors.
- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
- Coordinate operations with other departments, as needed.
- Present a professional image to employees, guests, clients, owners, and investors.
- Maintain confidentiality of guest, employee, and company information.
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Secondary school degree preferred and/or previous work experience in service for at least 2 years.
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read, comprehend, and write simple instructions, short correspondence and memos.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
- Deep understanding of lifestyle casino/hotels and premium dining products and services.
- Ability to work evenings, weekends, and holidays, as needed.
- Casino Food & Beverage experience preferred.
- Table service procedures and table etiquette.
- Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the VP Food and Beverage. The team member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
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