What are the responsibilities and job description for the HOST / HOSTESS - HARD ROCK CAFE position at Hard Rock Casino Rockford?
Job Description
Job Description
Overview
POSITION SUMMARY :
The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.
Responsibilities
ESSENTIAL FUNCTIONS :
These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Welcome every guest in order to improve guest satisfaction and to promote positive guest relations.
- Escort guests to their tables / booths in a courteous and friendly manner.
- Inspect dining area and set the table / booth when necessary.
- Practice and observe the safety rules and regulations in all dining areas.
- Responsible for all comps and reservation sheets.
- Run all the required reports for the server, the micro’s cashier report and the batch report from the credit card machine.
- Present check and collect settlement for all necessary items.
- Serve efficiently between 25-35 guests per half-hour.
- Complete all opening and closing side duties.
- Stock areas with all necessary items, during the shift as well as the end of the shift.
- Maintain cleanliness of all dining areas.
- Ring all financial transactions accurately.
- Follow all policies and procedures regarding alcohol.
- Responsible for abiding to all cash handling policies and procedures.
- Pick up and return bank and revenue to and from cage or cash room.
- Accurately verify all banks received and returned from cage or cash room.
- Take reservations when necessary.
- Be knowledgeable of events.
- Other departmental related duties and assignments as directed by management.
NON-ESSENTIAL JOB FUNCTIONS
KNOWLEDGE OF :
ABILITY TO :
Qualifications
EDUCATION AND / OR EXPERIENCE REQUIREMENTS :
Related education and experience may be interchangeable on a year for year basis)
ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :
