TRAFFIC CONTROLLER

Overview

Under the direction of the Guest Services Supervisor, the incumbent will be responsible for overseeing the daily flow of traffic throughout the day. Must be able to operate in a team environment, assist all team members in the performance of their duties. As a traffic controller, you will work closely with coworkers to ensure the safety of guests within heavy traffic areas. This is an outdoor position and requires endurance of the changing elements of weather.

Responsibilities

• Responsible for continued and efficient flow of traffic in driveway.
• Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation.
• Administers warning to vehicle in no parking zones.
• Will assist with Security and Parking Cashier Operations on a daily basis.
• Responds to all requests and tasks in a timely matter.
• Demonstrates a commitment to enforcing safe driving at all times.
• Notifies appropriate management of concerns and observations of guests driving under the influence of drugs or alcohol.
• Creates a culture of high ethical standards, integrity, and service at all times.
• Implements systems that help anticipate the needs of our guests.
• Performs thorough operation inspections, seeks opportunities to improve performance and implements action plans for improvement.
• Works with the Management team to conduct performance appraisals and evaluates progress towards goals.
• Recommends to Management operational enhancements that support initiatives and promote excellence.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Coaches, mentors, and motivates teammates to provide exceptional customer service.
• Ensures integration and teamwork for the department in a positive environment.
• Assure all safety policies and procedures are followed.
• Attend training and meetings when required.
• Report to duty punctually and maintain a high standard of personal appearance and hygiene.
• Adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notifications to the leadership team of any observation of illegal or internal ethics violations.
• Collateral duties related to Traffic Controller operations assigned by the Guest Services Supervisor.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours including events, evenings, and weekends.
• Must be mobile in order to transport from station to station.
• Must possess strong communication skills.
• Must possess the ability to take charge, make improvements, build teams, and make decisions.