ASST MANAGER - HOUSEKEEPING

Job Description

Job Description

Overview

The Assistant Housekeeping Manager is responsible for assisting the Executive Housekeeper with all duties of the housekeeping operation and cleanliness levels within Hotel Operations. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This person is also responsible for overseeing the daily operation of the housekeeping department to ensure that the guest rooms, public areas, and back of house of the hotel are kept clean and orderly. Additionally, the Assistant Housekeeping Manager provides support and guidance to the Housekeeping team.

Responsibilities

ESSENTIAL FUNCTIONS :

These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)

• Manage department operations. Maintain regular presence throughout the department.
• Supervise team members to ensure assigned duties are completed to standard and a positive guest experience is delivered.
• Monitor and evaluate team members’ performance and deliver recognition and rewards.
• Ensure control of all keys required to operate the department.
• Help create and modify the weekly work schedule, as needed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Oversee and participate in periodic department inventories.
• Assist Room Attendants in cleaning rooms, as needed.
• Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
• Assist Room Attendants in deep cleaning guest rooms.
• Remove In Room Dining trays / tables from guest rooms and corridors.
• Ensure all equipment in guest room is in working order and all amenities are free of damage,
• Deliver guest request items to guest rooms.
• Update room status during shift, ensuring management reports are reflected in LMS and HotSOS, and discrepancies are resolved.
• Coordinate out-of-order rooms with Front Office and Engineering.
• Answer calls to housekeeping. Take and dispatch guest requests, ensuring all loaned items are tracked.
• Coordinate vacuum cleaner repairs.
• Maintain Housekeeping office.
• Maintain positive and professional communication with all team members.
• Provide recognition to others, including team members, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal / property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Conduct department Sound Checks.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Ensure compliance with all applicable laws and regulations.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers.
• Communicate with Inspectors and Housekeeping Executive to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to team members, guests, clients, owners, and investors.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, team member, and company information.
• Complete all required reports and paperwork.
• Comply with all policies and standard operating procedure of the property.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

Related education and experience may be interchangeable on a year for year basis)

ADDITIONAL REQUIREMENTS (Licenses, Certifications, Testing, etc.) :