ASSISTANT GENERAL MANAGER - STEAKHOUSE

Job Description

Job Description

Overview

POSITION SUMMARY :

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Responsibilities

ESSENTIAL FUNCTIONS :

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

NON-ESSENTIAL FUNCTIONS :

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a bachelor’s degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :

KNOWLEDGE OF :

ABILITY TO :