What are the responsibilities and job description for the CAFE STEWARD - FULL TIME position at Hard Rock International (USA), Inc.?
Overview:
The Steward is responsible for maintaining kitchen work areas and food & beverage equipment and utensils in clean and orderly condition. The Steward is a vital support to the cafe, in ensuring the supplies and tools are ready and available to serve the guests.
Responsibilities:- Scrape food from dirty dishes and wash them by hand or place them in racks or on conveyor to dishwashing machine.
- Wash pots, pans, and trays.
- Sweep and mop kitchen floors.
- Wash worktables, walls, refrigerators, and meat blocks.
- Segregate and remove trash and garbage and place it in designated containers.
- Steam clean or hose out garbage cans.
- Transfer supplies and equipment between storage and work areas.
- Load or unload trucks picking up or delivering supplies and food.
- Assist chefs with dish-up meals as needed
- Polish any silver or plate ware as needed.
- Maintain established cleaning schedule of kitchen and storage areas so that they are presentable at all times.
- Ensure all dirty linens are retrieved; sort linens for washing.
- Remove all trash from the kitchen and place in dumpsters.
- Participate in ‘deep clean’ and ‘preventive maintenance’ programs.
- Maintain presence during peak traffic periods.
- Communicate with other employees to ensure that Guest and employee requests and issues are addressed as needed.
- Maintain proper control of keys and electronic key cards.
- Report any hazards, damage, or needed repairs.
- Monitor and control product, supply and labor costs using established methods to meet goals.
OTHER FUNCTIONS
- Maintain effective communication with all staff provide recognition to others.
- Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc.
- Ensure a healthy and safe work environment for co-workers and Guests.
- Resolve Guest complaints using Cafe procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/cafe performance.
- Work as a team to ensure we exceed guest expectations.
- Participate in Sound Check meetings on each shift.
- Always smile and offer a warm greeting to all.
- Present a professional image to employees, guests, and clients of the Cafe.
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafes unique.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
- Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
- Perform additional duties as requested by Kitchen Manager(s).
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
Job Requirements include:
MINIMUM
- High school degree preferred and/or previous work experience in service for at least 1 year.
- Ability to effectively deal with internal customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
- Formulate and apply appropriate course of action for routine or familiar situations.
LANGUAGE SKILLS
- Comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Multiple language abilities preferred, basic English required.
SKILLS
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Excellent time management, organizational and follow-up skills. Has the ability to set priorities, organize time, demonstrate initiative and work independently.
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of
- Ability to sit for extended periods of
- Ability to make repeating movements of the arms, hands, and
- Ability to express or exchange ideas verbally and perceive sound by
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
- Ability to turn or twist body parts in a circular
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy
