What are the responsibilities and job description for the EVENT USHER (ON CALL) position at Hard Rock International (USA), Inc.?
Job Description
Job Description
Overview
POSITION SUMMARY :
The Usher ensures a seamless and enjoyable experience for guests attending live performances. The Usher assists guests with ticketing, providing directions around the theater, and answering questions about the show, all under close supervision. Additionally, this role helps to ensure that the theater remains clean and safety procedures are followed. The Usher's strong customer service skills and friendly demeanor contribute to the overall satisfaction of guests, enhancing their enjoyment of the performance and reflecting positively on the organization.
Responsibilities
ESSENTIAL FUNCTIONS :
These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Assists guests with ticketing and seating arrangements, providing friendly and efficient service to ensure a smooth entry into the venue.
- Handles and processes ticket sales and exchanges under close supervision, accurately recording transactions and maintaining an organized ticketing system.
- Provides clear and concise directions to guests, guiding them to their assigned seats and assisting with any special seating requirements.
- Collects the necessary information from guests, such as feedback forms or surveys, to gather valuable insights and improve the guest experience. \
- Communicates important information to guests, such as performance start times, intermission durations, and any venue policies or safety guidelines.
- Assists with inspecting and regulating the seating area, ensuring cleanliness, proper signage, and adherence to safety regulations.
- Monitors and documents any incidents or disruptions during performances, promptly resolving issues or escalating them to the appropriate personnel.
- Maintains a professional and welcoming demeanor, addressing guest inquiries and concerns with empathy and efficiency.
- May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.
KNOWLEDGE OF :
ABILITY TO :
Qualifications
EDUCATION AND / OR EXPERIENCE REQUIREMENTS :
Related education and experience may be interchangeable on a year for year basis)
A High School Diploma is preferred.
ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :
