What are the responsibilities and job description for the FLOOR SUPERVISOR - TABLE GAMES position at Hard Rock International (USA), Inc.?
Job Description
Job Description
Overview
Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
Responsibilities
ESSENTIAL FUNCTIONS :
These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
- Responsible for knowing all policies & procedures of the specific table game he / she is supervising.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
- Works diligently to support the Hard Rock culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolves customer related problems in a fast-paced environment.
- Ensures the protection of customer’s rewards and credit lines.
- Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.
- Perform other duties as assigned.
Qualifications
EDUCATION AND / OR EXPERIENCE REQUIREMENTS :
Related education and experience may be interchangeable on a year for year basis)
ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :
WORK ENVIRONMENT :
