HR SPECIALIST (TEAM MEMBER RELATIONS)

POSITION SUMMARY:

Under the direction of the Human Resource Manager, the Human Resource Specialist provides expert consultation and professional advice to members of management, assistance to hourly Team Members and engages in a variety of positive Team Member initiatives. This is a mid-level, exempt position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides direction, coaching, and advising to management in interpreting and communicating Hard Rock’s Employee Relations (ER) policies, procedures, and practices as they relate to resolving Team Member issues.
• Must be able to speak confidently to upper management and corporate HR.
• Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
• Communicates daily and weekly terminations with appropriate departments and processes in HR Systems.
• Conducts Team Member related investigations, especially extremely sensitive issues of sexual harassment and discrimination.
• Coordinates Team Member assistant programs, Sunshine fund, food drive and Adopt a Family.
• Conducts termination meetings for Supervisor level Team Members and below.
• Plans and executes a variety of Team Member events.
• Function as the Employer Representative for all unemployment appeals and assist with unemployment claims.
• Prepare for and participate in Team Member Board of Reviews.
• Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.
• Assist in the preparation of the Employee Relations budget on an annual basis.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Maintain an important level of confidentiality.
• Conducts themselves in accordance with all Virginia Lottery Gaming Commission Regulations and Hard Rock’s departmental policies and procedures.
• Other assignments as directed.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining, and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh, and Focused.
• Present a neat, clean, and well-groomed appearance at all times.
• Oversee Team Member concerns, dissatisfaction, and disputes timely and professionally to the Team Member satisfaction, while maintaining monetary responsibility.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Maintain a professional and positive relationship with co-workers.
• Create a work environment that is safe, professional, friendly, and conducive to a prominent level of morale, productivity, and performance.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Must be outgoing, with strong communications skills and people skills. 
• Must be able to think outside of the box and have strong problem skills, understanding no two situations are exactly alike. 
• Must be results driven and provide a high quality of work. 
• This is a high-pressure environment, which can be stressful for some and viewed as demanding to most. 
• Must be able to prioritize workload and multi-task assignments when facing a deadline. 

EDUCATION & EXPERIENCE REQUIREMENTS:

• Minimum qualifications is a Bachelor’s Degree and 2 years of Human Resource work experience.
• In lieu of a bachelor’s degree, a candidate may have 4 years of Human Resource experience or an equivalent combination of education and work experience.
• PHR/SPHR Certification preferred.
• Experience with Microsoft Office software specifically in Outlook, Word, and Excel required. 
• Must be computer literate.
• Direct Employee Relations experience preferred.
• Experience working in a high volume traffic and fast paced environment preferred. 
• Excellent customer service skills required. 
• Excellent telephone etiquette required. 
• Must have excellent written and oral communication skills.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Prior experience in the Gaming industry strongly preferred.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age or older.
• Ability to communicate effectively with external contacts and all levels of team members.
• Be a self-starter and complete assignments, follow-up, and special projects.
• Work with various computer applications and programs.
• Collaborative and must enjoy working with and assisting people.
• Able to exercise good judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor.
• Punctuality and meeting of deadlines is critical.
• Review and comprehend all necessary documentation.
• Compose, type, route, and file correspondence, etc.
• Be flexible to work varying shifts and time schedules as needed.
• Perform effectively and reliably in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Must be able to work all holidays.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• The physical demands described here are representative of those that must meet by an incumbent to successfully perform the duties and responsibilities of the position.
• This position requires frequent sitting, standing, walking, sometimes stooping, bending, and lifting to a maximum of 30 lbs.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.
• The Casino environment is hectic, fast-paced, and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise, and constant exposure to public. 

The job offer will be contingent on acquiring a Virginia Lottery gaming licensure. Virginia Lottery will conduct an extensive background check and may include, but not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).