What are the responsibilities and job description for the Players Club and Promotions Manager position at Hard Rock International (USA), Inc.?
Overview:
This knowledge and these abilities are typically acquired through 3 to 5 years of experience in a similar position and a Bachelor’s in Business, Advertising or Marketing or the equivalent combination of education and experience. Gaming industry experience strongly preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
KNOWLEDGE OF:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for overall daily operations and development of Hard Rock Hotel & Casino Bristol loyalty programs, including accountability for attaining company goals and guest development. The incumbent is also responsible for the operating expenses, budget, and capital expenditures of assigned departments.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Responsible for consistent execution of Players Club expectations, initiatives and daily operations.
- Focuses on department guest services scores and has the responsibility of continuing to increase the department service scores.
- Responsible for hiring and training the Players Club team.
- Focuses on meeting the monthly goals of the Players Club team.
- Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
- Maintains and creates department SOPs.
- Responsible for planning, executing and reporting for promotions.
- Responsible for following internal controls and SOPs for building and maintaining promotions on the kiosks.
- Monitors daily operations of Players Club centers.
- Responsible for scheduling, directing performance appraisals, rewarding, and counseling team members.
- Responsible for addressing complaints and resolving problems both internal and external.
- Responsible for maintaining and ordering Players Club inventory.
- Investigates issues related to guest service and makes recommendations to improve service.
- Attend seminars and trainings when needed.
- Perform other duties as assigned and adheres to all Virginia Gaming Regulations.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through 3 to 5 years of experience in a similar position and a Bachelor’s in Business, Advertising or Marketing or the equivalent combination of education and experience. Gaming industry experience strongly preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Prior experience in the Gaming industry preferred.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Prior experience opening new properties/outlets strongly preferred.
KNOWLEDGE OF:
- The Players Club program with the ability to analyze guest playing behavior.
- Interpersonal communication, team building, and problem-solving skills required.
- Understanding of and experience in the property’s regional gaming market.
- Casino marketing functions including, but not limited to promotions, VIP events, data base, advertising, and branding.
- Operations, services and activities of a comprehensive marketing and database programs.
- The gaming industry, including principles and budget.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise; and the severity of which depends upon guest volume.
- Collaborate and work as a team and foster a team environment both within the Marketing team and with other departments.
- Respond calmly and handle multiple guests demands in a fast-paced environment.
DISCLAIMER:
This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL
Age Requirements: 21
