What are the responsibilities and job description for the SERVER - HARD ROCK CAFE (PART TIME) position at Hard Rock International (USA), Inc.?
Overview:
Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
Responsibilities:
Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Greet each guest and provide superior guest service at for all company Food and Beverage operations.
- Must maintain pleasant and courteous attitude.
- Complete all opening and closing duties.
- Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
- Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
- Offer drinks and take food and beverage order.
- Have basic knowledge of all house and call liquor.
- Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
- Check for quality after each course.
- Refill all drinks when needed.
- Maintain clean ashtrays.
- Buss tables as needed.
- Remove all dirty dishes and glassware from the guest’s tables during and after each course.
- Totals bill, presents check, collects settlement, and takes payment to cashier.
- Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
- Transport dish cart to and from service station/steward’s station.
- Stock server stations with all necessary items.
- Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
- Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
- Adhering to sanitation standards as outlined by State Law and company.
- Maximizing profit and guest satisfaction through effective costs controls.
- Adhere to all three-star standards.
- Work considerately with team members from all departments.
- Check out with supervisor before leaving at the end of your shift.
- Other departmental related duties and assignments as directed by management.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- Must be willing to work a flexible schedule.
- High School diploma or G.E.D. equivalency preferred.
- Ability to read and write English required.
- Must have good communication skills and maintain friendly personable attitude at all times.
- Two years’ guest service experience in a family or formal dining environment.
- Casino Food & Beverage experience strongly preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.
- Ability to lift and carry up to 25 lbs.
- Must have the ability to withstand noisy and smoke filled environments.
- Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
