SHIFT MANAGER - CAGE

Job Description

Job Description

Overview

The incumbent in this position is responsible for overseeing all operations for Cage department during the assigned shift; directs and coordinates cash operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits. Adheres to company and Virginia Lottery policies and regulatory compliance requirements in order to assure the safeguarding of company assets.

Responsibilities

ESSENTIAL FUNCTIONS :

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Develop and oversee execution of company and property objectives and goals related to the Cage Department.
• Direct smooth, efficient, cost effective operations including : labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy.
• Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations.
• Oversee staff knowledge of fraud prevention and scams.
• Oversee quality hiring, training and succession planning processes.
• Direct operational functions consistent with approved budgets.
• Oversee and monitor department expenses regarding daily operations and payroll.
• Lead the delivery and measurement of guest services consistent with the Company’s core service standards and brand attributes.
• Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the company’s competitive position.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Work with casino executives, hosts and Credit department for the benefit of customers.
• Oversee guest service standards which are consistent with the property’s standards and brands attributes; respond to and resolve guest and / or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties.
• Develop employee-training procedures relating to supervising and cashiering.
• Oversee and coordinate scheduling, staffing and ensure resolution for payroll issues.
• Create and implement standard operating procedures for Cash Ops.
• Ability to enroll patrons.
• Ongoing review of efficiencies in the process and procedures.
• Ability to perform all functions in Cage Operations.
• Assistance with variance resolution and reporting.
• Responsible for ensuring asset security in Cage Operations.
• Partner with all Casino Operational areas ensuring great communication.
• Create, implement and direct new functionality as introduced and compliant.
• Ensure department is compliant with internal controls, standard operating procedures, AML / Title 31 regulations.
• Adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

Qualifications

Five (5) years’ progressive cage management experience preferred. Two plus (2 ) years of casino experience required.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc.) :

KNOWLEDGE OF :

ABILITY TO :