supervisor-food and beverage

Job Title: Restaurant Supervisor

The successful candidate will oversee all front-of-the-house restaurant operations and employees in specified food outlets during assigned shifts, and assist with supervision of other food & beverage outlets as needed.

Responsibilities:

• Create an atmosphere that encourages guests to choose Hard Rock Hotel & Casino Sacramento at Fire Mountain for gaming entertainment.
• Actively build and retain guest relations, and mentor team members to provide superior guest service.
• Maintain administrative functions such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and adherence to established service standards.
• Assist in monitoring department budget to ensure efficient use of labor and resources.
• Monitor guest service and satisfaction by interviewing guests and observing food ratings to make recommendations for improvement.
• Resolve guest concerns or complaints to maintain positive guest relations.
• Inspect food outlets daily to ensure a safe work environment, properly functioning equipment, and sufficient supplies.
• Attend meetings and complete follow-up tasks as assigned.
• Perform work regularly and predictably.
• Clean and sanitize work and public spaces.
• Other duties as assigned.

Qualifications:

• A High School Diploma or equivalent, plus four years of dining experience, including a minimum of two years of Food and Beverage supervisory experience.
• Or a Bachelor's degree in Restaurant Management or related field.

Additional Requirements:

• Valid licenses/certifications per Federal, State, and ERGC Gaming regulations.
• Background check.
• Drug screening.
• At least 21 years of age.
• Ability to work flexible shifts, holidays, and weekends.

Knowledge and Abilities:

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of high-volume restaurants, bars, or similar businesses.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Wines and alcoholic beverages.

Working Conditions:

• Presents an image of excitement, enthusiasm, and outgoing personality while projecting a professional appearance.
• Communicates clearly and concisely, both orally and in writing.
• Flexible to work varying shifts and time schedules as needed.

Benefits:

• Tribal Council gives first preference in employment practices to Enterprise Rancheria Tribe members who meet job requirements.