SUPERVISOR - SECURITY

Job Description

Job Description

Overview

The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all Hard Rock Hotel & Casino Sacramento at Fire Mountain property; ensures that all potential security violations are investigated, and corrective actions are taken.

Responsibilities

ESSENTIAL FUNCTIONS :

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
• Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other gaming properties.
• Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
• Provides support to departmental management in the event of sensitive and / or dangerous situations involving terminations, thefts, team member or guest issues, etc.
• Responsible for transportation of "for cause” drug / alcohol testing, as needed.
• Conducts training classes on various topics such as : CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.
• Provides support to other departments to ensure that proper procedures for VLTs, Cashiers, drops, etc., are implemented and maintained.
• Maintains a high level of awareness as to criminal and civil laws as it pertains to Hard Rock; may conduct investigations where required.
• Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in security operations. Supervisory experience preferred.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :

KNOWLEDGE OF :

ABILITY TO :