SUPERVISOR - SURVEILLANCE

Job Description

Job Description

Overview

The incumbent is responsible for managing surveillance activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all Hard Rock Hotel & Casino at Fire Mountain property; ensures that all potential security violations are investigated and corrective actions are taken within the state and federal gaming laws, policies and procedures and all statutory, regulatory and company requirements.

Responsibilities

ESSENTIAL FUNCTIONS :

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service in support of Hard Rock’s Amplified Service.
• Responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other gaming properties.
• Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
• Provides support to departmental management in the event of sensitive and / or dangerous situations involving terminations, thefts, team member or guest issues, etc.
• Provides support to other departments to ensure that proper procedures for VLTs, Cashiers, drops, etc., are implemented and maintained.
• Maintains a high level of awareness as to criminal and civil laws as it pertains to Hard Rock; may conduct investigations where required.
• Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.
• Must have an outgoing personality and enjoy dealing with people and possess the ability to have fun while working.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

Related education and experience may be interchangeable on a year for year basis)

One-year certificate from college or technical school; or one to three years related experience and / or training; or equivalent combination of education and experience. Casino systems and MS applications including Word and Excel. Previous casino surveillance experience preferred. This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in surveillance operations. Supervisory experience preferred. 20 / 20 corrected vision is required.

ADDITIONAL REQUIREMENTS : (Licenses, Certifications, Testing, etc) :

KNOWLEDGE OF :

ABILITY TO :