What are the responsibilities and job description for the IT Department Helpdesk Technician position at Hard Truth Distilling Co.?
Job Title: Helpdesk Technician
Company Name: BWQOHT, Inc.
Location: Nashville, Indiana
About Us
At BWQOHT, Inc., we're at the forefront of the hospitality industry, crafting unforgettable spirits and experiences across our restaurants, brewery, and distillery locations. As we continue to grow, we are seeking a dedicated Helpdesk Technician to provide technical support, troubleshoot IT issues, and collaborate with our IT team.
Position Overview
We are looking for a Helpdesk Technician to join our team and support the IT infrastructure across our hospitality operations. This role involves troubleshooting hardware and software issues, maintaining point-of-sale systems, creating documentation, and assisting with IT projects.
Key Responsibilities
This is an exciting opportunity to be part of BWQOHT’s expanding hospitality business by supporting the IT backbone of our restaurants, brewery, and distillery. If you are a proactive, technically proficient individual with a passion for IT, we encourage you to apply!
Company Name: BWQOHT, Inc.
Location: Nashville, Indiana
About Us
At BWQOHT, Inc., we're at the forefront of the hospitality industry, crafting unforgettable spirits and experiences across our restaurants, brewery, and distillery locations. As we continue to grow, we are seeking a dedicated Helpdesk Technician to provide technical support, troubleshoot IT issues, and collaborate with our IT team.
Position Overview
We are looking for a Helpdesk Technician to join our team and support the IT infrastructure across our hospitality operations. This role involves troubleshooting hardware and software issues, maintaining point-of-sale systems, creating documentation, and assisting with IT projects.
Key Responsibilities
- Provide Tier 1 helpdesk support via ticketing system, walk-ins, or phone.
- Troubleshoot hardware, software, network, printers, VoIP phones, music, and point-of-sale issues.
- Assist with user account management in Microsoft 365 Admin Center (password resets, group access, and basic permissions adjustments).
- Support third-party cloud applications, including but not limited to Toast, Restaurant 365, Accesso, Any Roads, Adobe, and other approved business tools.
- Provide remote assistance to troubleshoot and resolve technical issues using approved IT tools.
- Deploy and configure new devices, ensuring proper software installation and setup.
- Check and update IT asset records, including tracking assigned devices and verifying inventory status.
- Log and track support requests in our ticketing system with accurate documentation and follow-up.
- Maintain user training and reference materials via SharePoint, vendor tutorials, and internal knowledge base articles.
- Escalate complex issues and collaborate with the IT team for resolution.
- Assist with IT projects such as system updates, hardware replacements, and basic network troubleshooting.
- Strong passion for technology and eagerness to learn.
- Basic understanding of computer hardware, software, and networking concepts.
- Ability to collaborate in a team-based environment.
- Effective verbal and written communication skills.
- Ability to work independently.
- Hourly Pay: Based on experience, up to $48,000 per year.
- Travel Required: Occasional travel to other locations. Reimbursement provided.
- Cellphone Required: Reimbursement provided.
- Medical, dental and vision insurance
- Company paid life insurance ($15,000)
- PTO
- 401 K after one year of employment
This is an exciting opportunity to be part of BWQOHT’s expanding hospitality business by supporting the IT backbone of our restaurants, brewery, and distillery. If you are a proactive, technically proficient individual with a passion for IT, we encourage you to apply!
Salary : $46,000 - $48,000
