COMPUTER ENGINEER (PERM/FT/BENEFITS)

Salary : $48,000.00 - $55,000.00 Annually

Location : Bel Air MD 21014, MD

Job Type : PERMANENT / FULL-TIME

Job Number : 25-005

Department : Information and Communication Technology

Opening Date : 01 / 15 / 2025

Closing Date : 1 / 29 / 2025 11 : 59 PM Eastern

FLSA : Non-Exempt

Nature of Work

Under general supervision, provides assistance, technical guidance, and support services to County departments and agencies related to desktop computing systems. Employees in this class will utilize our Service Now Service Desk ticketing system to provide Tier 1 technical support to both internal and remote users. Daily Support Services include logging and resolving desktop computer related issues involving applications, hardware, software, operating system, network connectivity and cyber security.

Examples of Duties

The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)

• Provide Tier 1 Support for desktops, laptops, desktop phones, cell phones, printers, and mobile devices.
• Responsible for the staging, imaging, and deployment of new desktop / laptop computers and migration of user data.
• Install and configure peripheral devices.
• Investigate and resolve desktop hardware, software, printing and network connectivity issues.
• Ensure required software and security updates and patches are applied in a timely manner.
• Set up VPN and Remote Access Solutions.
• Perform miscellaneous technical and administrative tasks in support of LAN and PC environment.
• Responsible for IT inventory and asset management.
• Develops and maintains knowledgebase articles to document resolutions related to Help Desk support tickets.
• Ensure that incidents and requests are entered and serviced in a timely manner.
• Assist in the deployment, configuration, and cable management; patch management, and testing of new workstations, peripheral equipment, and software.
• Assist with onboarding and offboarding of employees, as well as coordinating with other departments to improve our security posture and overall employee experience.
• Answer technical calls and provide phone or remote support.

Minimum Qualification Requirements

KNOWLEDGE, SKILLS, AND ABILITIES :

EDUCATION AND EXPERIENCE

Possession of a high school diploma, GED Certificate, or (1) year certificate in IT related field supplemented by some college level courses, workshops, or seminars. One to three (1-3) years of experience providing support in a LAN / WAN environment.

Two (2) years of college in Computer Science, Information Systems Management, or IT related field.

Virtual Desktop Infrastructure (VDI) experience is not required but is preferred.

LICENSE :

A valid Class "C" non-commercial driver's license with no more than three (3) points may be required for some positions in this class. Please be advised this position requires a valid driver's license. Your application will not be considered if you fail to include the full driver's license number on the electronic application.

SAFETY :

Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.

COMPENSATION : Other compensation may include but is not limited to :

BENEFITS :

Harford County offers an exceptional benefits package that includes :

Notes

FRINGE BENEFITS

Effective July 1, 2023)

ANNUAL LEAVE - Begin accruing first day of employment and cannot be taken until successful completion of probationary period, EXCESS of 40 DAYS (320 hours) will be deposited into an 106 Premium Reimbursement Account.

0 months - 3 years 1 day per month (12 days per year)

4 years - 9 years 1 ¼ days per month (15 days per year)

10 years - 15 years 1 ¾ days per month (21 days per year)

Over 15 years 2 days per month (24 days per year)

SICK LEAVE - Begin accruing first day of employment (UMLIMITED ACCUMULATION)

1 day is allowed after first month of employment

1 ¼ days per month accumulation

PERSONAL LEAVE - For new employees, personal leave is prorated according to schedule below, for the first year only. Any employee on board as of December 31st of each year automatically receives 8 days as of January 1st the following year. (NOTE : Personal Leave may not be taken until successful completion of probationary period; personal leave will be lost if not taken before December 31st of each year.)

1 / 1 to 1 / 31 6 days 4 / 1 to 4 / 30 3 days

2 / 1 to 2 / 28 5 days 5 / 1 to 5 / 31 2 days

3 / 1 to 3 / 31 4 days 6 / 1 to 6 / 30 1 day

7 / 1 to 12 / 31 0 days

FAMILY LEAVE - Up to 12 weeks per year

FUNERAL LEAVE - 3 days 1 day for extended travel

MILITARY LEAVE - 3 weeks per year with no loss in pay for Reserve or National Guard Training, Active Duty and serving during emergencies.

CIVIL LEAVE - No loss in pay while serving Jury Duty.

RETIREMENT -

COUNTY EMPLOYEES : State Pension System 7% employee contribution

LAW ENFORCEMENT (TO INCLUDE TEMPORARY DEPUTIES) : LEOPS 7% Employee Contribution

CORRECTIONS : SOPP 9% Employee Contribution

COUNTYFLEX - Provides the employee with a range of health care and other employee benefit options which gives employee the opportunity to design a benefit plan that best meets the employee's needs. Employee may use available credits to purchase the following :

HEALTH INSURANCE - CareFirst Triple Option and BlueChoice Opt-Out Plus Open Access and Kaiser Permanente (all plans include prescription drug coverage)

DENTAL INSURANCE - CareFirst Dental PPO Plus Plan and CareFirst Dental PPO Plan

VISION INSURANCE - Provided through BlueVision Plus

FLEXIBLE SPENDING ACCOUNTS - Provided through American Fidelity. Employees may fund health and child care expenses on a pre-tax basis.

PRE-TAX - All deductions for health, dental, vision and flexible spending accounts are subject to deductions from paycheck before federal and state taxes are applied.

LIFE INSURANCE -

Provided through MetLife - $50,000 policy - NO COST TO EMPLOYEE

SUPPLEMENTAL LIFE (TERM / WHOLE / UNIVERSAL AND AD&D)

Provided through MetLife.

LONG TERM DISABILITY - Provided through MetLife.

DEFERRED COMPENSATION -

Lincoln Financial Group - Retirement Consultant David Weiland

Phone 410-236-2494 Email-

Customer Service Representative 1-800-234-3500)

RETIREE HEALTH CARE INSURANCE BENEFITS-

Employees hired on or after 7 / 1 / 2010 will have an automatic Retirement Health Savings account made available as the primary retiree healthcare benefit. This 105(h) Universal Reimbursement Account will only be able to be accessed upon separation of service and / or retirement whichever applicable. These accounts are employer funded, tax free, & portable with 20 different Nationwide investment options.

These funds are solely for the use of offsetting your premium health care cost, prescriptions, co-pays and deductibles. Upon death funds are made available immediately to the surviving spouse or qualified dependents (as defined by the IRC 152 (a).

DEATH BENEFITS - PAID BY COUNTY

PAID BY RETIREMENT

One year's pay (after 1 year's service) plus employee's contributions refunded with interest.

HOLIDAYS - 11 per year :

New Year's Day January 1st

Martin Luther King, Jr. Day 3rd Monday in January

President's Day 3rd Monday in February

Memorial Day last Monday in May

Juneteenth June 19th

Independence Day July 4th

Labor Day 1st Monday in September

Veteran's Day November 11th

Thanksgiving Day 4th Thursday in November

Friday after Thanksgiving

Christmas Day December 25th

OTHER BENEFITS : Employee Assistance Program

Travel and Official Expense Reimbursement

Uniforms and Safety Clothing

Tuition Assistance

Legal Plan

Salary : $48,000 - $55,000