What are the responsibilities and job description for the Customer Service Representative position at Harker Heating & Cooling Inc?
Job Description
Job Description
About the Role :
We are seeking a highly motivated and skilled CSR to join our team in the construction industry. As a CSR, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services. You will be the first point of contact for our clients and will be responsible for handling their inquiries, complaints, and requests in a timely and professional manner. Your ultimate goal will be to build strong relationships with our clients and ensure their loyalty to our company.
Minimum Qualifications :
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and customer service software
Preferred Qualifications :
Responsibilities :
Skills :
As a CSR, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our clients. You will also use your strong problem-solving and conflict resolution skills to handle customer complaints and resolve issues in a timely and professional manner. Proficiency in Microsoft Office and customer service software will be essential in maintaining customer records and updating customer information in our database. Additionally, familiarity with construction industry terminology and practices will be beneficial in providing accurate information about our products and services to customers and collaborating with other departments to ensure customer satisfaction.
Harker Heating is an Equal Employment Opportunity / Affirmative Action Employer
