CSR - Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to handle various customer interactions, ensuring a positive experience for every client.

Duties

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Assist customers with order processing, including data entry and cash handling.
• Conduct outbound calls to follow up on customer feedback and service satisfaction.
• Maintain detailed records of customer interactions in our computerized system.
• Collaborate with team members to enhance client services and improve overall customer satisfaction.
• Uphold professional phone etiquette while communicating with clients.
• Identify opportunities for upselling or cross-selling products during customer interactions.

Requirements

• Proven experience in a customer service role, preferably in a call center environment.
• Strong data entry skills with attention to detail.
• Excellent verbal and written communication skills in English.
• Ability to handle cash transactions accurately.
• Familiarity with client services and sales techniques is a plus.
• Proficient in using computerized systems for managing customer information.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a commitment to providing outstanding service.

If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity as a Customer Service Representative.
Job Description: High energy, fast paced Plumbing & HVAC Customer Service Representative wanted

Compensation: $18-$30 per hour

Performance bonuses are paid monthly.

Qualifications:

• Previous customer service experience required
• Must be punctual and reliable.
• Strong problem-solving skills and attention to detail.
• Ability to handle a high volume of calls and emails in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• High school diploma or equivalent; some college education preferred.
• Proficient in using customer service software and computer applications.
• Positive attitude, patience, and a commitment to delivering exceptional customer service.
• Self-motivated, task-oriented, and able to work independently.
• Flexibility to adapt to changing priorities and customer needs.

Location: Mooresville, NC

Position Type: Full-Time

Schedule : Monday to Friday, 8:00 AM - 5PM

Position Summary: As an experienced Customer Service Representative, you will play a critical role in ensuring our customers' needs are met promptly and efficiently. You will be responsible for answering incoming phone calls, responding to emails, booking jobs, and accurately classifying calls based on customer inquiries. We are looking for a driven and task-oriented individual who thrives in a fast-paced environment and can consistently deliver top-notch service.

Key Responsibilities:

• -Answering Phones: Handle incoming phone calls from customers in a professional and friendly manner. Provide information, answer questions, and assist with resolving issues or concerns.
• -Email Correspondence: Monitor and respond to customer emails in a timely and helpful manner, addressing inquiries, providing information, and ensuring customer satisfaction.
• -Booking Jobs: Schedule appointments and services for customers, coordinating with the appropriate team members and ensuring accurate booking details.
• -Call Classification: Properly classify and document customer calls, inquiries, and issues for tracking and analysis purposes. Identify and prioritize urgent matters.
• Problem Resolution: Work diligently to resolve customer issues or complaints, escalating to management when necessary to ensure customer satisfaction.
• -Product/Service Knowledge: Maintain a strong understanding of our products or services to effectively assist customers and provide accurate information.
• -Documentation: Maintain accurate and organized records of customer interactions, bookings, and follow-up actions.
• -Team Collaboration: Collaborate with other team members and departments to ensure a seamless customer experience and resolve complex issues.

Benefits:

• Competitive hourly pay in the range of $18 - $30 per hour.
• 401k, Paid time off.
• Opportunities for career growth and advancement within the company.
• Ongoing training and development to enhance your skills.
• A positive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and why they are a good fit for this position.

Harkey Heating and Air conditioning is an equal opportunity employer. We value diversity and welcome applications from candidates of all backgrounds.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Paid time off
• 401k
• Company credit card
• Company cell phone and ipad.

Shift:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Shift:

• Day shift

Ability to Commute:

• Mooresville, NC 28115 (Required)

Ability to Relocate:

• Mooresville, NC 28115: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $30