What are the responsibilities and job description for the Norterra BackLot - Team Leader position at Harkins Theatres?
We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.
Responsibilities Include:
The Team Leader’s primary responsibility is training and leading the team members in their work. To do this well requires them to understand all the Team Member responsibilities so they can provide timely and effective feedback on their performance.
What You’ll Be Responsible For:
We provide training that will teach you the responsibilities of the job. As long as you are professional, friendly, reliable, thrive in a fast moving environment and have the desire to provide amazing guest service, we can prepare you for the rest.
What We Are Looking For:
We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.
By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here
Responsibilities Include:
The Team Leader’s primary responsibility is training and leading the team members in their work. To do this well requires them to understand all the Team Member responsibilities so they can provide timely and effective feedback on their performance.
What You’ll Be Responsible For:
- Greet guests and make them feel comfortable by establishing a personal connection.
- Communicate promptly, courteously, and effectively with all guests, management, and fellow team members.
- Be knowledgeable about the BackLot brand and items sold to be able to answer questions, make recommendations and upsell.
- Organize and maintain a daily plan to ensure the team is performing at its optimal capacity.
- Ensure that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
- Motivate, train, mentor, and lead team members in specific areas during each shift (e.g., reception, bowling, arcade, redemption, events, etc.) including delegating tasks and resolving minor employee conflicts.
- Provide feedback to managers on general and specific employee performance, identify and report policy violations, and assist with policy enforcement (e.g., selling techniques, proper uniform, cleanliness, etc.).
- Coordinate meal periods.
- Handle minor guest disturbances and concerns, including product exchanges.
We provide training that will teach you the responsibilities of the job. As long as you are professional, friendly, reliable, thrive in a fast moving environment and have the desire to provide amazing guest service, we can prepare you for the rest.
What We Are Looking For:
- Required to be at least 16 years of age.
- Required to obtain and maintain a current food handler’s card and/or food safety certification.
- 3 months of guest services, retail, hospitality, or restaurant experience.
- Available to work nights, weekends, and holidays.
- Effectively communicate, read/write in English
- Are able to work independently or with a team
We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.
By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here
