What are the responsibilities and job description for the Technical Services Specialist II (Corporate) position at Harkins Theatres?
With 91 years of history, Harkins Theatres is looking for a Technical Services Specialist II to join our Information Technology team. The Technical Services Specialist II provides independent technical support for all technology, but will specialize in projection, sound systems, and other related technology systems.
Why Harkins:
Harkins Theatres has become the largest independently owned theatre company with 32 theatre locations in four states and more than 90 years of rich history. Our amazing environment and collaborative teams are some of the perks our employees enjoy- as well as:
- FREE MOVIES
- Health incentive programs
- 401K match
- Medical, Vision and Dental Benefits
- Education Reimbursement
- Gym Membership
- Big-Box Membership
What You Will Be Doing:
- Responds to, troubleshoots and resolves helpdesk tickets and assists other team members in issue resolution.
- Performs extensive work and maintenance of projection and sound systems, including replacement of bulbs, lubrication and adjustment of projectors, and physical cleaning of electronic equipment.
- Troubleshoots and repairs performance problems with the projection and sound systems.
- Works safely with electrical distribution systems at the theatre level.
- Manages, sets up and tests theatre rentals requiring audio and/or video presentation, including the allocation of equipment to ensure overlapping events are properly equipped and staffed.
- Operates equipment for rentals when needed or instructs management on equipment operation.
- Takes down, properly stores and inventories equipment upon completion of theatre rentals.
- Performs preventative maintenance on technical equipment as scheduled or assigned.
- Assists other technicians as appropriate with supporting end-user equipment such as desktop/laptop computers, POS terminals, kiosks, printers, copiers and other peripheral devices.
- Provides first level support of servers and data networking technology.
- Communicates effectively in writing and verbally to employees at all levels.
- Develops and maintains appropriate relationships with employees to facilitate communication on issues and feedback.
- Assists with the running of wires and cables, and the assembly and installation of equipment associated with new theatre construction.
- Assists with the development of documentation for projects, systems and processes.
- Assists with user training.
- Works with vendors and maintenance teams to support technology systems.
- Tracks and manages hardware inventory.
- Manages the shipping, exchange and repair of technology hardware per maintenance agreements.
- Maintains theatre signage, HDN network equipment and special lighting.
- Flexible to work variable schedules.
- Travel required between designated company locations daily with up to 15% out-of-town travel.
- Records regular work, mileage and expense reports utilizing a computer-based program.
- Must carry a company cell phone and be available evenings and weekends for emergencies.
- Must always have current auto insurance and valid driver’s license.
What We Are Looking For:
- College degree or high school diploma or GED, and 2 years computer hardware and software maintenance experience.
- 2 years’ experience working with Microsoft operating systems and presentation systems.
- Experience with basic computer networking and computer security account management a plus.
- Able to assist with training and support of Microsoft Office (Excel, Word, Outlook, PowerPoint) and Internet research.
- Able to operate appropriate test equipment (oscilloscope, volt-ohm meter, audio analysis, light meter).
- Able to perform lock out- tag out procedures.
- Must pass a written proficiency test of necessary skills and knowledge.
- Physical activity including lifting, pushing, pulling, crawling, bending, stretching, reaching, squatting, twisting, standing, walking up/down stairs and on flat surface, climbing/work from ladder/scaffold up to 15 or 30 feet in height, lifting up to 75 pounds.
- Flexible to work variable schedules.
- Reliable work vehicle and willingness to travel.
- Able to read/write English.
- Maintains a professional attitude and demeanor. Demonstrates unimpeachable integrity and accountability. Communicates professionally in all circumstances.
- Embraces Harkins inclusiveness and treats everyone with respect. Works well as part of a team and assumes the best intentions of everyone. Works collaboratively to achieve company goals.
