Senior Client Care Coordinator (LMSC, LCSW or LHMC)

Position Description

Responsible for the provision of supportive counseling with families residing in the New Broadway Family Shelter, the LMSW/LCSW/LMHC Licensed Social Worker will:

• Conduct Assessments: Perform comprehensive bio-psychosocial assessments and other clinical screenings to determine the need for further therapeutic interventions.
• Conduct psych-evaluations for the 2010E housing application, requiring strong knowledge of DSM-5 diagnostic criteria.
• Work with High-Need Families: Support families, especially those with members struggling with behavioral issues, mental health, substance abuse (SA), and intimate partner violence (IPV) using a Trauma Informed Care approach.
• Implement Evidence-Based Practices (EBPs): Use motivational interviewing techniques and harm reduction principles in therapy.
•  Provide crisis intervention as needed and refer clients to the Housing Specialist for next-step housing needs.
• Work collaboratively with all staff within the facility and other providers to coordinate care.
• Ensure compliance with contract service requirements, maintain regular contact with families, and ensure their active participation in program activities.
• Provide clinical guidance and support to the social service team.
• Staff Training: Create and facilitate training sessions for staff.
• Gain contact and supervision hours towards LCSW or LMHC licensure.

Essential Job Functions

The following duties are mandatory requirements of the job:

This role requires a licensed social worker (LMSW, LCSW, or LMHC) who can manage high-need cases, perform detailed assessments, and support both clients and the social service team effectively.

1. Provide clinical assessments including bio-psychosocial assessments and other screenings of families on caseload (maximum of 25).
2. Complete clinical assessments/reassessments to inform Independent Living Plans.
3. Provide ongoing counseling to both the primary client and other family members individually and in group settings.
4. Complete Psychiatric Evaluations/Mental Health Assessments for the 2010E housing application
5. Provide group facilitation in the areas of parenting skills, healthy relationships, treatment adherence, mental health, activities of daily living, substance abuse, and other topics as needed.
6. Assess clients’ needs with particular attention to family dynamics, mental health, and overall aspect of their wellbeing.
7. Conduct multi-disciplinary case conferences with other members of on-site case management team.
8. Provide referrals to and care coordination with Housing Specialists and medical and other social service providers.
9. Submission of timely monthly documentation.
10. Provide crisis intervention as needed.
11. Provide Clinical guidance to the Social Service Team
12. Facilitate Staff Trainings
13. Supervise interns.

Other Responsibilities

1. Attend divisional housing meetings, weekly staff meetings, quarterly agency meetings, and other internal staff meetings as required.
2. Work closely with clients to encourage compliance with program’s Code of Conduct.
3. Appropriate and timely referrals on behalf of clients, provides client advocacy in negotiating systems and delivery of services.   
4. Attend and/or coordinate case conferences with other providers.
5. Other duties as assigned.

Education and Certification

1. Master’s degree in social work (MSW) or Mental Health Counseling (MHC) required.
2. Licensed Master of Social Work (LMSW) required or LCSW, LMHC

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

1. Knowledge of DHS and entitlements for low income/homeless individuals in NYC
2.  Basic computer literacy (e.g., Microsoft Word, e-mail, internet browsing).
3. Crisis management and de-escalation skills.
4. Knowledgeable in the use of Motivational Interviewing. Trauma Informed Care and Harm Reduction.
5. A strong working knowledge/background working with homeless families plus services rendered to the mentally ill and substance use populations.
6. Strong Clinical Skills
7. Knowledge of the DSM-5, strong diagnostic skills.