What are the responsibilities and job description for the Harley-Davidson Service Advisor position at Harley Davidson of Quantico?
Service Advisor
Job Description:
Description:
We Offer:
- Competitive Pay
- Ongoing professional training
- Excellent benefits package including
- Medical
- Dental
- Vision
- Life, Long Term Disability, Critical Illness, Accident Insurance
- Legal Shield
- 401(k) and profit-sharing plan with employer match
- Paid Holiday, Sick and Vacation Time
Summary: Intake customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
Essential Duties:
- Assist Service Manager in maintaining an efficient service department with a high degree of customer satisfaction.
- Up-sell services to customers by informing them of service specials and any additional work needed.
- Provide exemplary customer service to both internal and external customers
- Thoroughly understand customers concerns and clearly describe them on the work order.
- Estimate costs and completion dates at time of sale and communicate them to the customer.
- Assign jobs the technicians based on skill level and current resource availability.
- Review work in progress to ensure timely completion and inform customer immediately of any delays or additional costs.
- Determine correct parts and part numbers for work to be performed and insure they are all sold to work order prior to closing work order
- Complete estimates for internal and customer accident repairs
- Ensure all customer, internal and warranty repair orders are opened and closed correctly and in a timely fashion.
- Follow procedures to ensure quick and efficient submission of warranty claims. Monitor claims on a daily bases and make any correction or resubmissions immediately.
- Be familiar and efficient with all phases of the computer systems required for service advisor and warranty management.
Commitments:
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Continually learn more about the products and services you sell. Attend training sessions to keep current with sales techniques and other service department issues.
Working Conditions:
- The noise level in the work environment is occasionally loud.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.
