What are the responsibilities and job description for the Sales Operations Manager position at Harley-Davidson of Quantico?
We Offer :
Competitive Pay
Ongoing professional training
Excellent benefits package including
Medical
Dental
Vision
Life, Long Term Disability, Critical Illness, Accident Insurance
Legal Shield
401(k) and profit-sharing plan with employer match
Paid Holiday, Sick and Vacation Time
Major Duties and Responsibilities
1) Sales Department Operations
Oversee and manage all operations of new and pre-owned vehicles.
Ensure sales department contributes acceptable levels of gross and net profit.
Ensure sales personnel are well trained, motivated, and available when needed.
Determine sales quotas for sales personnel in accordance to their skill levels.
Oversee sales, trade-ins, and delivery of all new and used vehicles.
Maintain a sales history and / or vehicle history logbook.
Establish realistic forecasts.
Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of lower than anticipated profits.
Become familiar and efficient with all phases of the computer system required for sales management.
Maintain a balanced new unit inventory in proportion to sales.
Establish procedures to ensure timely and proper completion of all paperwork.
Maintain showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well-lit environment which draws customers.
Maintain clean efficient facilities.
2) Customer Service
Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Ensure customers are properly qualified for needs, wants, and ability to buy.
Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.
Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.
3) Management
Maintain sales follow up programs.
Maintain budgeted revenue and expense objectives.
Develop promotional campaigns in conjunction with the parts and service departments.
Maintain efficiency reports on sales representatives.
Provide reports to General Manager and Dealer Principal, as requested.
Develop monthly and annual objectives for the department in collaboration with General Manager and Dealer Principal
Attend training sessions to keep current with sales department issues.
Supervisory Responsibilities
Establish departmental work schedule, balancing the workload of all employees.
Train Sales Representatives to use consistent and current sales methodologies.
Set policies and procedures for sales department.
Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
Assist with recruiting, interviewing, hiring, and terminating employees.
Maintain records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation within HRIS management platform.
Provide training for all sales employees (seminars; workshops; sales schools, etc.).
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees General Manager and owner(s).
Remain current with all sales department training available from HD University and attending seminars, workshops, and other related training programs.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Demonstrate an interest in growing the sales business.
Focus on quality.
Qualifications & Job Requirements
Ten (10) years progressive experience within the sales department of a motor vehicle dealership.
Prefer knowledge and experience with sales of Harley-Davidson Motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Physical Demands
The noise level in the work environment is occasionally loud.
Occasionally requires the ability to balance and push a 900 lb. motorcycle.
Working Conditions
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
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