What are the responsibilities and job description for the Director of First Impressions (Front Desk Concierge) position at Harlow Beauty and Hair Salon?
About Us:
Harlow Beauty and Hair Salon is Austin’s go-to luxury salon, specializing in high-end hair color services, extensions, and lash & brow treatments. We pride ourselves on delivering an elevated guest experience, and our Director of First Impressions is at the heart of it all.
About the Role:
As our Director of First Impressions, you’ll be the warm and welcoming face of Harlow, setting the tone for every guest’s experience from the moment they walk through our doors. This is more than just a front desk job—you’ll be the concierge of beauty, ensuring seamless client interactions, maintaining salon flow, and supporting our team to deliver top-tier service.
What You’ll Do:
- Greet clients with warmth and enthusiasm, making them feel valued and pampered
- Manage appointment scheduling, confirmations, and client check-ins/checkouts
- Educate guests on our services, memberships, and retail products (Kerastase & Eufora luxury haircare)
- Handle payments and maintain accurate records through our booking system
- Maintain the salon’s pristine and inviting atmosphere
- Work closely with the team to ensure smooth daily operations
What We’re Looking For:
- A people-person with a positive attitude and exceptional customer service skills
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Tech-savvy and comfortable using booking software (we’ll train you!)
- Experience in hospitality, retail, or a salon environment is a plus
- A passion for beauty and helping others feel their best
Perks & Growth Potential:
- Performance-Based Bonuses – Earn more based on key performance indicators (KPIs)
- Employee Discounts on premium beauty services and products
- Career Growth – Potential for advancement within Harlow’s team
- Fun, High-Energy Atmosphere – Work in a beautiful, luxury salon with a supportive team
If you love connecting with people, creating exceptional experiences, and working in a vibrant beauty space, we’d love to hear from you!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14