What are the responsibilities and job description for the Steak House Host position at Harlow's Casino Resort - Greenville, MS?
Greet and seat guests pleasantly, quickly, and efficiently.
Smile
Insure proper service.
Insure efficient and smooth operation of restaurant.
Communicate problems/situations to management or relief personnel.
Answer phones and take reservations.
Must have knowledge of all service job responsibilities: Food server, Bus Person, and Runner.
Must be aware of business needs, station assignments and breaks (i.e., VIP’s coming in, special functions in house, shutdown, items no longer available from the kitchen, etc.).
Must be aware of all activity in the dining room (i.e., service to guests, standards being used, tables un-bussed, executives in to dine, etc.).
Must be able to handle cash transactions in an emergency situation to cover the cashier for short periods of time.
Knowledge of safety procedures to insure team member’s safety.
Assist in bussing and/or resetting tables.
Remove debris (i.e., napkins, straw wrappers, and other materials) from the floor as required or necessary.
Monitor booth seats and chairs for crumbs to insure cleanliness.
Never seat guests at a table that is not clean.
Monitor door at all times to insure prompt seating of guests.
Host personnel will not loiter (i.e., carry on unnecessary or non-business conversations) in side stations at any time.
Responsible for cleanliness of all side stations, tableware, clean floor, salt and pepper shakers, sugar, etc.
Adhere to all prescribed Service Standards and Service Sequence.
Always conduct oneself in a manner that reflects a positive professional image to Harlow’s Casino Resort & Spa.
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