What are the responsibilities and job description for the Director of Security/Risk Management position at Harlows Casino Resort and Spa?
Acts as the representative of the property, interacting with guests and employees in a courteous professional manner; Implements departmental and property procedures, then trains, schedules, supervises and evaluates the Shift Supervisors and Security Officers in the department; Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports; Acts as a representative of the company in managing claims for personal injury, property loss and theft, handling questions and demands promptly and courteously; Implements procedure manuals and is responsible for the documentation of all information and the maintenance of all statistical reports; Conducts weekly inspections of the entire property, identifying potential safety risks in an effort to eliminate hazardous or dangerous conditions; Follows up on all safety-related incidents and determines probable cause and remedies, assists with the completion of and/or investigation into incident reports; Represents the property in any litigation for which the property is a named party; Informs insurance carriers of incidents likely to exceed the deductible, and supplies reports concerning same; Negotiates fair settlements with claimants; Prepare various reports for appropriate department heads on the status of claims, whether property claims or Workers Comp.; Serves as a member of the safety committee and attends monthly meetings; Assists in safety training activities for employees; Held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.