What are the responsibilities and job description for the Technical Support Engineer position at Harman International Industries?
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.
What You Will Do
- Provide high-level technical expertise to both Internal and External customers.
- Create digital customer self-help materials for Audio brands.
- Make design recommendations to internal and external stakeholders on best practices and correct utilization of Harman Professional equipment.
- Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
- Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
- Exercise judgment within defined practices and policies in selecting the best methods and / or techniques for solving problems and obtaining solutions for the customer.
- Issue repair authorizations and advanced replacement requests when necessary.
- When required, help with spare parts identification.
- Work with customers and sales partners to identify and arrange customers' training needs.
- Research and create product comparison sheets for sales reps and internal customers
What You Need
What is Nice to Have
What Makes You Eligible
What We Offer
LI-DP2
Salary Ranges : 66,000 - $ 96,800
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary : $66,000 - $96,800
