What are the responsibilities and job description for the Sales Director – IT Services (Quick Service Restaurant Segment) position at HARMAN International?
About The Role
We are seeking an experienced and highly motivated Sales Director to drive sales and business growth for IT services within the Quick Service Restaurant (QSR) segment based in USA. The ideal candidate will have a proven track record in sales, established relationships within the QSR industry, and a deep understanding of restaurant technology, including point-of-sale (POS) systems, inventory management, kitchen and makeline automation, and store operations. The ideal candidate should also understand and have sold IT & engineering services for Customer Engagement & Loyalty Programs, Customer Data Platform, e-Commerce and Digital Ordering Platforms and Apps, third-party delivery integrations, and key restaurant analytics & business intelligence tools / technology.
What You Will Do
As Sales Director for QSR, you will have following key responsibilities:
We are seeking an experienced and highly motivated Sales Director to drive sales and business growth for IT services within the Quick Service Restaurant (QSR) segment based in USA. The ideal candidate will have a proven track record in sales, established relationships within the QSR industry, and a deep understanding of restaurant technology, including point-of-sale (POS) systems, inventory management, kitchen and makeline automation, and store operations. The ideal candidate should also understand and have sold IT & engineering services for Customer Engagement & Loyalty Programs, Customer Data Platform, e-Commerce and Digital Ordering Platforms and Apps, third-party delivery integrations, and key restaurant analytics & business intelligence tools / technology.
What You Will Do
As Sales Director for QSR, you will have following key responsibilities:
- Develop and execute a strategic sales plan to grow revenue in the QSR segment.
- Identify and build strong relationships with key decision-makers, including franchise owners, IT leaders, and operations executives within QSR brands.
- Drive sales of IT services and technology solutions, such as POS systems, inventory and supply chain management, kitchen display systems (KDS), makeline automation, and other store operation technologies.
- Drive sales of IT & engineering services for Customer Engagement & Loyalty Programs, building / maintaining Customer Data Platform, e-Commerce and Digital Ordering Platforms and Apps.
- Collaborate with technology, marketing, and customer success teams to align sales efforts with product offerings and client needs.
- Conduct market research and competitor analysis to identify opportunities for growth and differentiation.
- Lead contract negotiations and ensure customer satisfaction throughout the sales cycle.
- Represent the company at industry events, trade shows, and conferences to enhance brand visibility and network with key stakeholders.
- Provide regular sales forecasts, pipeline reports, and insights to senior leadership.
- You need to have 15 years of sales leadership experience in IT services, software, or technology solutions within the QSR industry.
- Established network and relationships within the QSR segment with a proven ability to open doors and close deals.
- Strong understanding of restaurant technology solutions, including POS systems, inventory management, makeline automation, and store operations technology.
- Experience working with franchises and multi-unit operators is highly preferred.
- Exceptional negotiation, presentation, and communication skills.
- Ability to travel as needed to meet clients, attend industry events, and drive business growth.
- Master’s degree in business, Sales, Marketing, or a related field
- Proven track record of sales in the QSR segment
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- An inclusive and diverse work environment that fosters and encourages professional and personal development
