Pollock Field Installation & Service Specialist (On-site or Remote)

Job Type

Full-time

Description

Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

This position will play a key role in ensuring dealers are fully equipped and prepared to install and service the Pollock Homelift. The position involves frequent travel for hands-on training sessions, as well as providing phone support and troubleshooting assistance. Training is typically conducted in person in Sarasota, FL, virtually, or occasionally on-site at various dealer or business locations.

Experience & Education

• 1-2 years’ experience in a customer-facing field, technical product experience preferred.
• Education:
• Associates degree or trade certification in technical field; or 4 years related experience and/or training; or equivalent combination of education and experience.
  
  

Key Accountabilities

• Able to explain complex concepts in a simple manner
• Strong interpersonal skills – written and verbal
• Able to speak confidently in front of small groups
• Knowledge of current training techniques and tools including webinars, video, and interactive learning
• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications
• Complete understanding of homelift, vertical platform lift, or elevator technology
• Understanding of electrical and mechanical systems
• Understanding of the homelift market, preferably shaftless, and end-customer issues
• Ability to read and understand schematics
• Ability to organize travel
• Ability to prioritize and manage multiple customer issues
• Must possess a valid driver's license and be willing to travel with varied notice
• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.
• Attend, support, and lead facility or field training sessions for elevators.
• Support the training and technical support teams.
• Create sales orders and return material authorizations on repair parts.
• Provide information about products, services and application information.
• Develop or review technical documents as needed.
  
  

The Harmar way (our Core Values), these are important to us!:

• Team Players –We lean on each other, are dependable and trustworthy.
• Get stuff Done – We finish the job and possess a strong work ethic
• Can-Do Attitude – A spirit of positivity and flexibility. We go the extra mile
• Genuinely Cares –We are accountable and work to be customer champions.
• Does the Right Thing – Every Time, All the time. No exception, No compromise.
• Embraces Inclusion – We love diversity. Come as you are. We like it that way.
  
  

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.
• Attend, support, and lead facility or field training sessions for elevators.
• Support the training and technical support teams.
• Create sales orders and return material authorizations on repair parts.
• Provide information about products, services and application information.
• Develop or review technical documents as needed.
• Complete understanding of homelift, vertical platform lift, or elevator technology
• Understanding of electrical and mechanical systems
• Understanding of the homelift market, preferably shaftless, and end-customer issues
• Ability to read and understand schematics