What are the responsibilities and job description for the Sr. Service Logistic Planner, Service Logistics position at Harmonic Inc.?
Sr. Service Logistic Planner, Service Logistics Harmonic is the industry leader in virtualized broadband and video delivery solutions, enabling media companies and service providers to deliver premium broadband, video streaming and broadcast services to consumers globally. At the forefront of innovation, Harmonic simplifies streaming through advanced cloud and software-as-a-service offerings, as well as accelerates the deployment of next-generation gigabit broadband services. Role Description This Sr. Service Planner role is part of our Operations organization, integrated into a team of customer service logistics personnel that support Harmonic’s Video and Broadband business. You will report to Sr. Manager, Service Operations and will be based in San Jose (preferred) or anywhere in the US remotely. Location Hybrid in San Jose and remote anywhere else in the US. What you will be doing :
- Ensure daily RMA backlog orders fulfilment in accordance with the Customer Service Level Agreements.
- Coordinate repair portfolio with our internal facility and with our different vendors / partners, including the weekly management of priorities.
- Maintain the appropriate level of spare parts in inventory and manage stock replenishment in our Global Service depot network.
- Manage, in collaboration with planners, timely faulty unit returns (Reverse Logistics) from customers to factories / service depots for all Harmonic products (Worldwide role).
- Analyze data coming from Oracle Cloud, SFDC and external sources.
- Perform analysis for cost, last time buys, claims, and inventory reconciliation.
- Initiate and manage work orders to completion.
- Interface with Technical Support, Operations, Finance, Product Management and Sales, and work externally with our Contract Manufacturer, hubs, warehouses, and repair partners.
What you should have :
Pay & Benefits For this role, the estimated base salary is $80,000 - $125,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process. Diversity, Equality, and Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com
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Salary : $80,000 - $125,000
