What are the responsibilities and job description for the Resident Support Engineer (Denver,CO) position at Harmonic?
Description
Resident Support Engineer
Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry's first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers' homes and mobile devices. Learn more at www.harmonicinc.com.
Role Description
We are looking for a Resident Support Engineer (RSE) to join our Harmonic Broadband support team. You will be responsible for providing both expert technical and product knowledge to supplement the customer's operations teams in deploying and managing Harmonic services. You should be located in Denver, CO and will be expected to report regularly to the customer's site. You will report to the Manager, Tier II Support.
Location
On-site - this position is located in Denver, CO
What you will be doing :
- Demonstrating excellent customer service skills : both written and verbal.
- Maintaining expert knowledge of Harmonic's product portfolio.
- Building credible professional relationships with customer organization and acts as a "voice" for Harmonic in relevant matters.
- Building and maintaining the Customer's organizational structure and becoming familiar with the Customer's network implementation, supporting processes and procedures to help in designing a network that is available and sustainable.
- Working as an advocate for the customer within Harmonic and providing expedited problem resolution during escalation scenarios.
- Assisting customer in refining processes for optimal operation and driving best practices for implementation and lifecycle management of Harmonic products.
- Acting as primary resource for support and implementation-troubleshooting both pre and postproduction systems.
- Hosting training for customer staff and helping build knowledge with the customer's operational team.
- Working with Harmonic R&D on escalations for hardware and software.
- Working to identify opportunities for other Harmonic products and services that can benefit the customer and works with the Key Account Manager create dialogue.
- Participating in the Tier 2 on-call rotation that covers : off hours, holidays, and weekends.
- Other duties as assigned.
What you should have :
Other Job Requirements :
Travel
You are required to travel periodically
Pay & Benefits
For this role, the estimated base salary range is between $115,000 - $135,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]
For more information, please see links below :
OFCCP Posters Landing Page
Know Your Rights
Pay Transparency
LI-Onsite
LI-KS1
Salary : $115,000 - $135,000
