What are the responsibilities and job description for the Concierge position at Harmony at Hope Mills?
STATEMENT OF JOB:
The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.
Responsibilities include but are not limited to:
Policies/Procedures/Administration
- Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
- Fills out and logs service request forms for residents and/or staff
- Monitors and greets visitors to the community
- Keeps front desk and lobby area clean and neat at all times
- Sells meal tickets and accounts for by payroll deduction or personal check
- Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
- Attends in-services and staff meetings as required
- Completes all other duties as assigned
Residents
- Assists with coordinating van schedule for residents
- Follows confidentiality policies regarding release of resident information
Staff
- Performs supportive office functions for all departments including filing, typing, and making copies
Requirements:
- Must possess a high school diploma or GED
- Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner
- Must have experience in Administration functions
- Must answer phones in a polite and professional manner
- Must be organized, and able to work well with others as part of a team
- Must be polite and considerate to residents, visitors, co-workers and management team
- Must be able to effectively communicate both verbally and in writing
- Must be able to sit for extended periods of time
- Must be able to function effectively in a busy environment and be able to multi-task
- Must be willing to work a flexible schedule that includes weekends and holidays
- Must attend all required in-services and staff meetings
