What are the responsibilities and job description for the Admissions Coordinator position at Harmony Health Group?
Harmony Health Group recently underwent a significant organization-wide restructuring and has new leadership with a renewed focus on employee satisfaction and client care. We invite you to come see the changes for yourself!
We are currently seeking candidates for a full-time Admissions Coordinator to join the team in West Palm Beach, FL! In this role, you will be working with adults undergoing treatment for mental health and/or substance abuse.
Position: Admissions Coordinator
Location: West Palm Beach, FL
Schedule: full time - Friday-Monday 9am-7pm
Job Summary:
Admissions coordinators need to be empathetic and understanding, able to guide our potential clients to healing and recovery. The Admissions Coordinator will facilitate and evaluate therapeutic, medical and financial arrangements of incoming chemically dependent patients and/or family members. The ideal candidate will be someone who has experience in a metric driven sales setting and a passion to help others.
Duties/Responsibilities:
- Answers and respond immediately to telephone, email, or live chat inquiries concerning potential client admissions.
- Obtain & Verify insurance coverage and/or assist with private pay clients.
- Performs admission assessments for all prospective clients.
- Verifies that the client to be admitted meets all clinical and financial criteria for admission
- Schedule all accepted applicants for admission and coordinates the admission to the appropriate departments.
- Utilizes supervisory feedback and evaluations to improve performance.
- Coordinates client admissions process with operations and clinical staff.
- Documents all inquiries and admissions activities to assist with monthly marketing report.
- Provides appropriate orientation to program aspects post admission.
- Maintains flexibility and adaptability
- Other duties as assigned.
Required Skills/Abilities:
- Must be able to work flexible hours including mornings, nights and weekends.
- Working knowledge of medical insurance as it pertains to treatment.
- Must have effective communication skills and strong intervention skills.
- Ability to adapt to diverse client groups.
- Ability to react calmly and effectively in emergency situations.
- Ability to maintain confidentiality of information.
- Ability to demonstrate tact, resourcefulness and patience.
- Ability to effectively utilize computers, various software programs and technologies.
- Ability to multi-task and work within a fast-paced environment.
- Well organized and flexible
- Effective communication skills
Education and Experience:
- High School diploma or GED required; Bachelor’s degree preferred.
- MUST HAVE MINIMUM 1 YEAR EXPERIENCE WITH INTAKE/ADMISSIONS IN HEALTHCARE.
- Experience with Salesforce and Call Tracking Metrics and KIPU is a plus.
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