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Transportation Supervisor

Harmony Health Group
Haverhill, MA Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Job Title : Transport Supervisor

Position Overview :

The Transport Supervisor plays a vital role in ensuring safe, reliable, and efficient transportation services for clients of our addiction rehabilitation facility. This position involves overseeing all transportation operations, coordinating schedules, and managing a team of drivers while maintaining compliance with safety and regulatory standards. The ideal candidate will demonstrate compassion, leadership, and strong organizational skills to support the well-being of our clients.

Key Responsibilities :

  • Supervise Transportation Operations :

Oversee daily transport schedules for clients, ensuring timely arrivals and departures for appointments, therapies, and activities.

  • Ensure all transports are handled for Serenity New England and Blue Hills Recovery.
  • Manage a team of drivers, providing guidance, training, and performance evaluations.
  • Client Support :
  • Ensure a safe and supportive environment for clients during transport, addressing any concerns and facilitating a positive experience.

  • Collaborate with staff to understand the needs of clients and adapt transport services accordingly.
  • Safety and Compliance :
  • Maintain compliance with all relevant transportation regulations, including licensing, insurance, and vehicle maintenance standards.

  • Conduct regular vehicle inspections and coordinate maintenance and repairs as needed.
  • Crisis Management :
  • Develop and implement protocols for handling emergencies or unexpected situations during transport.

  • Provide training for drivers on managing difficult behaviors and ensuring client safety.
  • Communication and Coordination :
  • Work closely with facility staff to coordinate transport needs and address any scheduling conflicts.

  • Maintain open communication with clients and families regarding transport arrangements.
  • Record Keeping :
  • Keep accurate records of transport schedules, vehicle maintenance, and incident reports.

  • Prepare regular reports for management regarding transport operations and performance metrics.
  • Other Duties :
  • If not on a transport, will act as a support for the Program Director assisting in covering Behavioral Health Technician duties.

  • Other duties as assigned by leadership team.
  • Qualifications :

  • Previous experience in a supervisory role, preferably within a healthcare or rehabilitation setting.
  • Strong understanding of addiction treatment and mental health services.
  • Valid driver’s license with a clean driving record; familiarity with transportation regulations is a plus.
  • Excellent organizational, communication, and interpersonal skills.
  • Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
  • Preferred Skills :

  • Experience working with diverse populations, particularly those affected by addiction.
  • Certification in first aid and CPR.
  • Knowledge of crisis intervention strategies.
  • Working Conditions :

  • Primarily office-based with regular travel to various locations for client transport.
  • May require flexible hours, including evenings and weekends, to meet client needs.
  • Tuesday-Saturday 3pm-11 : 30pm

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