What are the responsibilities and job description for the Front Desk Staff position at Harmony Medical Aesthetics?
The Salon/MedSpa Front Desk Staff's responsibilities include the greeting of all guests, answering phone calls, responding to voicemails, assisting guests with questions regarding salon/spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Representative assists with transitional cleaning of the salon/spa and boutique area as needed.
Position Requirements:
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have weekend availability.
Duties and Responsibilities:
- Be on time for shift and maintain consistent, regular attendance
- Properly open and close salon/spa each day according to the daily list of duties.
- Accurately book, change and cancel salon/spa appointments.
- Acknowledge and greet everyone who enters and leaves the salon/spa. Offer beverages to those arriving. Make sure that the beverage area is stocked and attended to throughout the day.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy
- Provide callers and guests with detailed descriptions of salon/spa treatments, packages, services, and hours of operation.
- Utilize salon/spa computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Salon/Spa Booking Softwares
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low. Add to stock list for ordering.
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the salon/spa.
- Ability to perform the duties of the Retail Consultant as needed and inventory.
- Assist in all areas of salon/spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the salon/spa that require attention.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Verona, WI 53593 (Required)
Ability to Relocate:
- Verona, WI 53593: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18