What are the responsibilities and job description for the Sales Assistant - Full Time - Roanoke, VA position at Harmony Senior Services?
This Sales Assistant position will support assigned communities with progressing prospects through the sales process by calling, emailing, and texting our database of prospects.
Key Roles/Responsibilities:
This position will be responsible for supporting assigned communities with progressing prospects through the sales process by calling, emailing, and texting our database of prospects. A well-suited candidate will be a collaborative and detail-oriented member of our sales team who is comfortable working with families and prospects and educating them on the offerings of our communities. Experience balancing multiple projects and deadlines with a passion for organizational processes is a must. Duties will include, but not limited to:
- Prospect Management: The Sales Assistant will contact potential prospects in our database to book tours for the assigned communities. The Sales Assistant will use various communication techniques including calling, emailing, and texting to reach out to prospects.
- Database Management - The Sales Assistant will be responsible for documentation of any communication made or attempted with prospects in the database.
- KPI Management - The Sales Assistant will be responsible for meeting goals and KPIs that are set forth by the Director of Harmony Outreach. These goals include, but are not limited to, the number of calls, emails, texts, and tours booked.
- Other duties as assigned.
Compensation:
- The Sales Assistant will be compensated through a blend of base rate and commission structure that can be achieved by meeting and exceeding goals set forth by the Harmony Outreach Director. Goals will be based on individual community needs and will be identified and presented to the Sales Assistant before starting each project.
- A minimum of a high school diploma is required. The ideal candidate will have experience in sales, call centers, cold calling, prospect/lead management, hospitality, retail, or other customer-facing roles.
- A minimum of 3 years working in a call center or a sales environment.
- A good understanding of the Microsoft Office suite of products.
- Ability to learn processes and standards by Harmony Senior Services.
- Excellent organizational skills and high attention to detail; ability to balance multiple priorities and meet deadlines.
- Must be comfortable working alone and managing time. Ability to work with little supervision, taking initiative in tasks that need to be done.
- Ability to work with high level of integrity, using discretion with sensitive and/or confidential information.
- Excellent oral and written communication skills and the ability to collaborate with the sales department, as well as the Harmony Outreach Director daily.
- Ability to work in a fast-paced and changing environment to meet critical and ongoing deadlines.
Travel:
- Some light travel to assigned communities may be required.
