What are the responsibilities and job description for the Community Liaison position at HarmonyCares?
Overview
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities
The Community Liaison, Medical Group is responsible for inbound/outbound communication and business development for HarmonyCares Medical Group (House calls). The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. The Community Liaison Medical Group will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.
Essential Duties and Responsibilities
- Market analysis, along with competitive landscape, in which to differentiate our HarmonyCares services to external referral partners.
- Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
- Meet and exceed agreed upon in person and virtual meeting goals with key decision makers
- Thoroughly understand eligibility and enrollment processes for HarmonyCares Medical Group
- Provide education on and facilitate, as requested, benefit enrollment and processes
- Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
- Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
- For patients interesting in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company’s practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
- Answer inbound calls from patients, families, and facility staff members regarding the Company’s business units operating in the relevant market
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Oversee and document outreach calls conducted and meetings scheduled with external sources
- Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
- Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
- Maintain consistent communication with sales leader and local Business Unit leadership and support staff
- Perform other additional duties as assigned
Qualifications
Required Knowledge, Skills and Experience
- Bachelor’s Degree or four years of B2B sales experience
- Three years of health care related industry sales/marketing experience required
- Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills required
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
Preferred Knowledge, Skills and Experience
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Posted Max Pay Rate
Posted Min Pay Rate
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
