What are the responsibilities and job description for the Patient Care Coordinator position at HarmonyCares?

Overview :

HarmonyCares is one of the nations largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision Every patient deserves access to quality healthcare.

Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Quarterly Bonuses up to $5000 per year!
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Day Time Hours (no holidays / weekends)
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities :

The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters. They answer inbound inquiries from patients, triaging and communicating to providers with the appropriate urgency. They communicate clinical information to patients on behalf of the provider. The Patient Care Coordinator is a member of the patients care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction.

Essential Duties and Responsibilities

Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications

Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach

Initiate the SBAR process and utilizes appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers

Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations

Review, transcribe, communicate and processes providers' verbal orders, as requested

Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review

Qualifications :

Required Knowledge, Skills and Experience

Ability to react decisively and quickly in emergencies

Knowledge of medications effects, indications, and contraindications

Experience with multi-tasking

Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite

Ability to communicate effectively with patients and their family members, and facility staff

Knowledge of basic principles, practices and techniques in primary healthcare

Ability to read and interpret written information, and write clearly and informatively

Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions

Preferred Knowledge, Skills and Experience

Active LPN / LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad

2 years of experience as an LPN or LVN

Familiarity with Medicare and Medicaid insurances and programs

Experience in Aprima (EHR)

Pay Transparency :

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice :

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

Salary : $5,000

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