What are the responsibilities and job description for the Specialty Programs Coordinator, Operations position at HarmonyCares?
Overview
HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
Responsibilities
The Specialty Programs Coordinator, Operations is primarily responsible for organizing, maintaining, and updating health plan collateral. This position will also support additional Specialty Program operations such as Provider payroll and other administrative roles.
Essential Duties and Responsibilities
- Enters and maintains Provider bi-weekly payroll
- Records voice messages by project to load into phone and scheduling platforms
- Updating and maintaining member facing lab instructions
- Customizes health plan approved Talking Points for loading into appropriate platforms for successful campaigns
- Maintains health plan call-in phone numbers by project and line of business
- Manages marketing/collateral material
- Works with print vendor to create proofs for each project and order approved collateral
- Collaborates with IT and print vendor to automate the processes for mailing Member Summary letters, lab results, and Provider Summaries
- Works with EHR vendor to enhance/improve the Member Summary and Provider summary outputs
- Assists with the administrative duties of the department and provides operational support to Specialty Programs
- Provides staffing support to Call Center by calling members and scheduling appointments, as needed
- Other duties as assigned
Qualifications
REQUIRED Knowledge, Skills and Experience
- High school diploma/GED required
- 1 year(s) experience in office management, call center, or an administrative role
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Proficiency in Microsoft Office
- Ability to multitask and prioritize in a high-volume call center environment
- Self-starter with strong problem-solving skills
- Ability to work independently and prioritize work assignments to meet department deadlines
Preferred Knowledge, Skills and Experience
- Bachelor's degree preferred
- Experience in a medical office, call center, or other healthcare setting preferred
- Proven, positive interactions with medical professionals and experience in scheduling patient appointments
Posted Max Pay Rate
Posted Min Pay Rate
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.Notice
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.
