Income Maintenance Caseworker II - Adult Medicaid

POSITION SUMMARY

Harnett County Department of Social Services is currently recruiting for an Income Maintenance Caseworker II to process applications and determine eligibility for Adult Medicaid programs according to State and Federal regulations.

DUTIES AND RESPONSIBILITIES

• Conducts interviews with customers utilizing established interviewing techniques to determine eligibility for economic services assistance; follows up with customers within established guidelines.
• Evaluates and verifies information and assesses the validity of customer documentation; applies federal, state, and county policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case re-determinations.
• Assesses customers' needs, makes appropriate referrals and coordinates services available from other programs in a timely manner; provides guidance and direction in crisis situations.
• Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility.
• Explains public assistance program requirements and options to client/applicant.
• Coordinates with other programs to ensure proper processing.
• Maintains complete and accurate records on client eligibility.

MINIMUM QUALIFICATIONS

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

High School or General Education Development Diploma (GED) and one year of experience as an Income Maintenance Caseworker.

Licensing and Certifications:
None

KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable knowledge of the program area(s) of assignment and of the federal, state and county rules and regulations governing eligibility for assistance under various programs.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to establish and maintain effective working relationships with clients, other agency representatives, reference persons and fellow employees.
• Ability to perform caseworker functions within structured time frames, to prioritize work, and to maintain a large caseload of clients on public assistance.

SUPPLEMENTAL INFORMATION

Successful completion of a drug screening and criminal background check will be required as a condition of employment.

GENERAL INFORMATION:

Harnett County is one of the fastest growing counties in North Carolina with approximately 130,000 residents. Our "Strong Roots, New Growth," describes a county in transition, one that values its rural agricultural heritage while also embracing new growth and industry. Harnett County is optimally located between North Carolina's capital city of Raleigh and the internationally recognized Research Triangle Park to the north, and the nation's largest military installation in Fort Bragg to the south. The county is also centrally located in North Carolina and is within close proximity to the Great Smoky Mountains and Blue Ridge Parkway, and to the numerous Atlantic Ocean beaches and the Outer Banks.

The county offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, a competitive salary and benefits package including health and dental coverage, as well as retirement and a free health clinic for employees and anyone in their household. We appreciate your interest in employment opportunities with Harnett County.

Harnett County takes pride in offering an excellent benefit package including health, dental, vision and life insurance, membership in the North Carolina Local Government retirement, free health clinic for employees and anyone in their household and other benefits. To see more information about the benefits offered by Harnett County,