Technical Account Manager
Healthcare Analytics Software Company
Fully remote - Austin, TX based.
150,000 to $175,000 base salary
Role Overview
As a Technical Account Manager, you will serve as the trusted advisor and advocate for customers, ensuring a seamless and positive experience from project kickoff through implementation, training, and ongoing engagement. This role uniquely combines project management, technical consulting, and relationship management, guiding customers to maximize the value of the company’s solutions while bridging the gap between their needs and the product’s capabilities.
Key Responsibilities :
Customer Engagement & Advocacy
- Build and maintain strong relationships with technical and non-technical stakeholders.
- Act as a trusted advisor, ensuring customer satisfaction throughout the implementation process and subscription period.
- Promote the company’s solutions, driving engagement, adoption, and identifying growth opportunities.
- Partner with sales teams on upselling and cross-selling strategies.
- Travel to customer sites for key activities, including project kickoffs, training, and feedback sessions.
Project Implementation
Lead end-to-end project implementations, including data ingestion, mapping, configuration, and deployment.Translate customer objectives and data insights into actionable plans, ensuring successful delivery.Manage cross-functional technical teams to meet project goals, balancing scope, costs, and timelines.Proactively address technical risks and challenges, providing regular updates to stakeholders.Post-Implementation & Customer Success
Deliver tailored training programs to ensure customer teams effectively adopt the solutions.Monitor user engagement and identify areas for improvement.Serve as a point-of-contact for customer inquiries, ensuring high-quality service and satisfaction.Advocate for product improvements based on customer feedback and implementation insights.Required Skills & Qualifications
Bachelor’s degree in a technical field (e.g., engineering, computer science, information technology) or equivalent experience.5 years in SaaS implementation or support for health enterprises / health plans.5 years in enterprise account management.5 years in technical project management, managing multiple projects simultaneously.Proven expertise in one or more of the following :Data management (ingestion, ETL, integration).Business intelligence, analytics platforms, or AI / ML decision-support systems.Workflow solutions for process improvement.Strong analytical, leadership, and communication skills for engaging technical and non-technical audiences.Comfortable navigating fast-paced, remote work environments with changing priorities.Preferred Skills & Qualifications
Familiarity with structured healthcare data (e.g., claims, encounters, enrollments).Experience with BI platforms, data warehouse architecture, or similar solutions.Background in start-up environments where speed and adaptability are critical.Candidates must be authorized to work in the US for consideration. This client unfortunately can't sponsor visas.
An advert never does a role justice so if you're not sure, feel free to apply and one of our consultants will give you a call to give you a more detailed overview!
Salary : $150,000 - $175,000
