What are the responsibilities and job description for the Cashier/Customer Service position at Harolds Chicken Charlottesville?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience. Your responsibilities will include handling transactions, assisting customers with their inquiries, and promoting our products through effective upselling techniques. A friendly demeanor and strong communication skills are essential for success in this position.
Duties
- Greet customers warmly and provide assistance in a friendly manner.
- Process transactions accurately using the POS system.
- Handle cash and credit transactions while ensuring proper cash handling procedures.
- Assist customers with product inquiries and provide knowledgeable recommendations.
- Engage in upselling techniques to enhance customer satisfaction and increase sales.
- Conduct product demonstrations to showcase features and benefits to potential buyers.
- Maintain a clean and organized checkout area.
- Collaborate with team members to achieve sales goals and ensure smooth operations.
- Demonstrate excellent phone etiquette when addressing customer inquiries over the phone.
Requirements
- Previous experience in restaurant or customer service is preferred.
- Bilingual skills are a plus, enhancing communication with diverse customers.
- Proficient in basic math skills for accurate cash handling and transaction processing.
- Familiarity with retail math concepts is advantageous.
- Ability to operate POS systems efficiently.
- Strong collaboration skills to work effectively within a team environment.
- Excellent communication skills with a focus on customer satisfaction.
Join us as we strive to provide outstanding service and create memorable experiences for our customers!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
People with a criminal record are encouraged to apply
License/Certification:
- Food Handler Certification (Preferred)
Ability to Commute:
- Charlottesville, VA 22902 (Required)
Ability to Relocate:
- Charlottesville, VA 22902: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17