What are the responsibilities and job description for the IT Helpdesk Administrator position at Harper Construction?
IT Helpdesk Administrator- On-Site roll in San Diego, CA
We are seeking a reliable and customer-focused IT Helpdesk Administrator to provide remote technical support for multiple jobsite locations from a central hub. This role is ideal for someone skilled in troubleshooting hardware, software, and cloud-based solutions while ensuring end-users receive top-tier IT support.
Key Responsibilities:
- Provide remote and occasional onsite IT support for jobsite employees, including project coordinators, engineers, and office staff.
- Diagnose, troubleshoot, and resolve hardware and software issues via phone, email, and remote support tools.
- Manage Active Directory for user accounts, security groups, and password resets.
- Configure and deploy laptops, desktops, mobile devices, and printers to support remote employees.
- Assist with ShareFile, Box, and other cloud-based document management tools for file access and collaboration.
- Support basic networking tasks, such as assisting users with connectivity issues (Wi-Fi, VPN, printer connections).
- Implement security best practices, including patching and endpoint protection.
- Maintain IT inventory and asset tracking for hardware deployed across multiple sites.
- Document common troubleshooting steps and create user guides for self-service IT support.
- Collaborate with third-party vendors for hardware repairs and software escalations.
Qualifications & Skills:
- Must be able to report on-site to our main office in Little Italy, San Diego, California
- 1-2 years of IT Helpdesk or Technical Support experience in a multi-site or remote support environment.
- Proficiency in Windows OS, Office 365, Active Directory, and remote troubleshooting tools (e.g., TeamViewer, Remote Desktop).
- Experience with ShareFile, Box, or other cloud-based file-sharing platforms.
- Strong understanding of basic IT troubleshooting (password resets, software installation, printer setup, user access issues).
- Comfortable assisting with networking tasks, such as Wi-Fi connectivity and VPN troubleshooting.
- Strong communication and customer service skills, with the ability to explain technical issues in non-technical terms.
- Highly organized with the ability to manage multiple support requests effectively.
Preferred Qualifications:
- Experience in construction, engineering, or multi-location IT support environments.
- Familiarity with PDQ Deploy, PowerShell, or IT automation tools (preferred but not required).
- IT certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate (preferred).
Compensation and Benefits
- $77,000-$82,000 per year
- The offered rate will be based on the candidate’s knowledge, skills, abilities and/or experience.
- This position is eligible for our benefits package including medical, dental, vision, life, and supplemental insurance. We also offer a 401(k) plan with company match, company paid holidays and vacation.
Harper Construction Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $77,000 - $82,000
