What are the responsibilities and job description for the Customer Experience Lead / Assistant Manager position at Harper's Mercantile Co.?
Job Summary
We are seeking a dedicated and dynamic Customer Experience Leader / Assistant Manager to join our team. This role is pivotal in ensuring that our customers have an exceptional experience when they shop with us. The ideal candidate will possess strong leadership skills, a passion for people, and the ability to analyze and manage customer interactions effectively. As a Customer Experience Leader, you will be supporting our General Manager in overseeing daily operations, ensuring outstanding customer satisfaction, and driving sales for profitability.
Responsibilities
- Lead and supervise staff including minor staff management duties.
- Analyze customer feedback and performance metrics to identify areas for improvement.
- Develop and implement strategies to enhance the overall customer experience.
- Communicate effectively with customers to resolve issues and provide support.
- Train and mentor team members on best practices in customer service and sales techniques.
- Maintain knowledge of products and services to provide accurate information to customers.
- Learn and be well versed in product knowledge
- Foster a positive and fun store environment
- Oversee daily store operations including opening and closing procedures.
- Ensure the store and creamery are clean, organized, and inviting.
- Maintain visual merchandising to enhance the store's aesthetic appeal.
- Flexibility to work weekends and holidays as needed.
Experience
- Proven experience in a customer service or leadership role, preferably in a retail or service-oriented environment.
- Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
- Excellent customer service and communication skills.
- Ability to multi-task and work calmly and accurately in a fast-paced environment.
- Passion for women's fashion.
Join us in creating memorable experiences for our customers while leading a motivated team dedicated to excellence!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18