Support Specialist

Local Payroll Provider seeking a Support Specialist to join our team. We are a full-service payroll provider that has been focused on all aspects of payroll processing for a wide variety of clients for over 50 years. We are committed to hiring exceptional team members to build a dedicated and passionate environment, which is key to the success of our business and our clients. The ideal candidate for this role possesses the ability to adapt quickly to a fast paced, ever-changing environment with an exceptional focus on attention to details while meeting deadlines.

Job Title: Support Specialist

Class Type: Full Time, Monday – Thursday 9AM – 6PM, Friday 9AM – 5PM

Location: Worcester, MA. Hybrid available after training.

Responsibilities include:

• Manage the daily submissions of data to various third-party vendors utilizing multiple platforms and submission methods. File submissions are for data such as 401k contributions and bank account reconciliation. Accuracy, attention to detail and meeting deadlines are an absolute must.
• Acting as a liaison between clients and third-party vendors to ensure data accuracy and successful client experience.
• Monitor daily payroll processing for our client base. Evaluate, authorize, and bill off-cycle payrolls.
• Evaluate Risk Assessment Audits on a per client basis to determine potential errors and mitigate risk.
• Manage daily tasks associated with banking transactions that occur as part of payroll. Tasks will include processing and analysis of transactions such as employee direct deposits and payroll tax related payments. As part of this process, you will work directly with our clients to resolve any transactions that do not post correctly.
• Manage the bank account that clients’ employee checks are issued from. This will involve stop payments, daily exceptions, reconciliation and working with clients to ensure checks are being cashed timely.

Qualifications

• Candidates must possess excellent verbal and written communication skills.
• Strong organization skills with the ability to work on multiple projects simultaneously – prioritize and complete requests in an efficient manner. Ability to be flexible and respond to varied requirements.
• Attention to detail is a must.
• Must be assertive and eager to contribute in an extremely fast-paced organization; self-directed and self-motivated.
• Possess strong teamwork traits that will allow for successful cooperation, communication, and collaboration with others within this department as well as other departments in the organization.
• Possess the ability to handle sensitive information and recognize the need for confidentiality.
• College Degree and payroll experience preferred but not required.

Benefits

• Medical, Dental
• Flexible Spending Account (FSA)
• 401(k) with Employer Matching
• Paid Time Off (PTO)
• Tuition Reimbursement
• Short Term/Long Term Disability
• Group Term Life (GTL)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Shift:

• Day shift

Work Location: Hybrid remote in Worcester, MA 01605

Salary : $48,000 - $58,000