What are the responsibilities and job description for the Customer Care Representative position at Harr Motor Group?
Customer Service Representative
New & Used Car Sales | Harr Motor Group
Worcester, MA | $17–$19/hr Bonus Pay | $500 Sign-On Bonus
Are you a people person who thrives in a fast-paced, team-driven environment?
Harr Motor Group is seeking a motivated and customer-focused individual for a desk-based sales support role. This is a great entry-level opportunity to break into the automotive industry. You'll work alongside our sales team, handling customer inquiries and helping guide guests through the early stages of their car-buying journey.
Why You’ll Love Working Here
Competitive Pay: $17–$19/hour performance-based bonuses
$500 Sign-On Bonus: Paid after 120 days of employment
Paid Time Off: 2 weeks of vacation annually
Comprehensive Benefits: Health, dental, vision, 401(k), and childcare reimbursement (up to $100/week!)
Growth & Support: Career advancement and scholarships for employees’ children
Positive Culture: Team-oriented, inclusive, and supportive environment
What You’ll Do
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Be the first point of contact for sales & service inquiries
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Answer inbound calls and emails with professionalism and enthusiasm
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Respond to internet leads and schedule appointments (15 follow-ups per hour)
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Collaborate with the Sales and Service teams to ensure customer satisfaction
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Maintain accurate notes and updates in our CRM system
What We’re Looking For
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Fluency in English required; bilingual ability (especially Spanish) is a plus.
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Excellent communication, problem-solving, and multitasking skills
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Prior customer service experience and a passion for helping people (Willing to train the right candidate)
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Calm, professional demeanor under pressure
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CRM experience is a plus, but we’ll train the right candidate
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Availability to work weekends and holidays as needed
About Harr Motor Group
Proudly serving Worcester for over 80 years, Harr Motor Group is committed to delivering outstanding service and high-quality vehicles. We foster a workplace culture built on respect, growth, and inclusion. Join a team where your efforts make a difference every day.
We are an equal opportunity employer and celebrate diversity in the workplace.
Ready to Start Your Career with Us?
Click Apply Now and take the first step toward a rewarding future at Harr Motor Group!
Salary : $17 - $19
